Secure Online Ordering
You can purchase any item using our secure online ordering system. Begin by logging-in to the website using the 'My Account' button. This will store your information in a secure format for current and future orders.
Click the "Add to Cart" button to add items to your order. When you are finished click VIEW CART/CHECK OUT on the top right of any page to begin the checkout process. Follow the directions on the screen to complete checkout.
How To Enlarge a Photo
Right-click on the photo and a box will pop up, select "View Image" and the photo will open much larger in a new screen. Click here for an example.
Payment Options
We accept Visa, Mastercard, Discover, American Express, or PayPal payments. We also accept checks & money orders drawn on US banks in US funds. If paying by check or money order please mail payment immediately upon placing your order. Cancelled orders before processing and shipping will be refunded only the net amount after credit card fees charged.
*If paying by personal check or money order for Consignment items, it must be received within 7 days or your order will be cancelled. Consignment items cannot be placed on LayAway and must be paid for in full at time of order.
Pre-orders/Back-orders
We offer the option to pre-order items that have not yet been released by the manufacturer. If a current item is out of stock you may also reserve back-ordered items. If an item is out of stock you will immediately be alerted when you add the item to your shopping cart.
Paying by Credit Card - While we collect the credit card information on these orders at the time they are placed, we do not charge your credit card until the items are in stock and ready to ship.
Paying by PayPal - PayPal does not offer deferred billing so if you choose to pay for a pre-order or back-order with PayPal you will be charged in full at the time the order is placed. **Starting January 1st, 2021, if you want to use PayPal and use Store Credits or Rivet Rewards, you will need to have us send you a corrected PayPal Invoice. No refunds will be issued.**
Shipping with Pre-orders/Back-orders - If you desire to make an order containing both in-stock and pre-order/back-order items you will be prompted to choose whether you want the entire order shipped at once or whether you would like the pre-order/back-order items shipped separately. For shipments with a value of at least $100 (domestic) or $450 (international), shipping is free. If the value of the domestic shipment is less than $100 USD, a flat fee will be charged per box. For international orders under $450 actual postal costs will apply. International customers may choose their delivery option at checkout. If you choose to split your order into multiple shipments each shipment must meet the above criteria to qualify for free shipping.
**If you select a different shipping option, those fees are what is listed on the site.**
If your order contains pre-order or backordered items you will be asked to choose one of the following at checkout:
- Divide my order into two shipments. Ship the in-stock items right away. Ship the rest of the order when it is complete regardless of whether or not each shipment qualifies for free shipping.
- Hold my order and ship when all items are in stock.
- Ship the items as they come in regardless of whether or not they qualify for free shipping.
Order Cancellation: If you have already pre-paid via PayPal or Credit Card and then contact us to cancel an order, your refund will be less any PayPal or Credit Card fees associated with the original charge.
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To Edit Your Address Information
1. Find the Navigation Bar at the top of the web site. The Navigation Bar reads as follows:
Home | Browse By Brand | Sale Items | Military Gifts | Toy Soldier Forum | Account | Login
Click on “Account”. If you are not currently logged in, you will be prompted to do so. Once you are logged in, continue to step 2.
2. Your account information is split into three categories, which are separated into boxes with titles in green lettering:
ACCOUNT INFO
ADDRESS BOOK
ORDER HISTORY
We will be operating in the Address Book. Next to the bold, black text that reads “Your Primary Billing Address” there is blue, underlined text that reads “Change” please click here to continue to step 3.
If no information appears in the ADDRESS BOOK box, please click “Add Another Billing Address” and continue to step 3.
3. Your billing addresses appear here. Each entry is numbered, and after the number three symbols appear:
A circle with a check mark in it – This symbol, when green with a white check mark, indicates your currently selected address. If no address has a green circle with a white check mark, please click this symbol to make the address your current address. You can also switch between addresses by clicking this symbol.
A pencil and paper – Click this symbol to edit your address information. When editing your Billing Address, you can also edit your Credit Card Payment information here. When finished editing, be sure to click the “Save Edited Address” button to save your changes.
A red “X” – This symbol will delete the information in the selected address entry. Deleted information cannot be recovered, and must be re-entered as a New Address (see below).
If no address appears here, click the green “+” symbol or “Add New Billing Address”.
Fill in the required information. If you are in the US be sure to select your state from the drop down menu to ensure that your shipping cost is calculated correctly and/or free shipping is offered as an option if your order meets the free shipping requirements.
Once all required fields have been filled, click “Add New Address” to add this information to the Address Book. Important: Your new address will not be your default address until you click the check mark symbol as instructed above.
4. When you have applied any changes or updated all the information you need to, click the “Back To Account” button to return to the “My Account” screen. These same steps can be utilized to alter shipping information in your Address Book, simply replace all instances of ‘Billing’ in these directions with ‘Shipping’.
Note that credit card information can be revised only when editing your billing address and not your shipping address.
We also offer a LayAway program for regular stock items! (Consignment items DO NOT qualify for this payment method.) We require a 20% down payment and then we will calculate payments to be collected over the following 2-3 months (maximum). If you decide to cancel the order after making payments, those will NOT be refunded to you. Same as a Return, it will be logged as Store Credit on your account. We cannot hold product for people who cannot make a decision. You must be all in when making your purchase.
Please contact us for more information on this program.
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Ordering via Postal Mail
Please use our secure online shopping cart even if you plan to send payment by mail. You can purchase any item using our secure online ordering system. Click the "Add to Cart" button to add items to your order. When you are finished click VIEW CART/CHECK OUT on the top right of any page to begin the checkout process. Follow the directions on the screen to complete checkout.
At checkout, you can indicate if you will be mailing credit card information or check or money order. It is especially important for customers wishing to pay by post to complete the checkout process online so we can reserve your items for you until your payment arrives. Please provide your email address when you place your order so we can send you an order confirmation.
We ship same or next business day upon receipt of money orders or credit card payments. Orders made by personal check may be held 7 days to allow the check to clear.
Our mailing address is:
Treefrog Treasures
2416 East River Road NE
Rochester, MN 55906
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Ordering by Telephone
We are happy to answer questions and take your credit card orders over the phone. You can reach us Monday-Friday: 8:00 AM-4:00PM Central Time. If you leave a message we will return your call as soon as possible.
Call 1-507-545-2500
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Sales Tax
Minnesota residents please add 8.125% sales tax. The $8 shipping (if applicable) is included in the taxable amount. If you are not a Minnesota resident there is no sales tax.
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Shipping within the US
We offer free domestic shipping on orders $100 and over. Orders under $100 will be charged a flat rate fee. If you choose to divide your order into multiple shipments the value of each shipment must be at least $100 to qualify for free shipping. *Some items are excluded.
We ship same or next business day. Our standard free shipping may come UPS ground, USPS Priority or 1st Class Mail, or FedEx depending on the weight of the package. We also use Spee-Dee Delivery where possible (delivery area is limited). If you choose a method that is higher than our lowest rate, you will be charged the difference between carriers.
Expedited UPS shipping is available. You may choose from a variety of expedited shipping options at checkout. We weigh and measure every product on our website to ensure our expedited shipping costs are accurate. Expedited shipping costs are based on the estimated size and weight of the total shipment and you will be provided with your exact costs for each expedited option upon checkout.
If your order contains Pre-orders or Back-orders click here.
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International Orders
We welcome international customers!
We have a large international customer base and we have years of experience shipping to countries all over the world. We use quality boxes and packing material and take great care to ensure your order arrives safely and in excellent condition.
It is easy to order from other countries using our secure on-line shopping cart.
We accept Visa, MasterCard, Discover, American Express, or PayPal payments. We also accept checks & money orders drawn on US banks in US funds. If paying by check or money order please mail payment immediately upon placing your order.
All international orders must be paid in US funds.
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January 1, 2021 UK Brexit Ruling
We appreciate and value our customers in the UK, but due to BREXIT shipping rules starting January 1, 2021, we will no longer ship orders under the £135 threshold as we will not be registering for a VAT number and pre-paying those for you. Your order will need to be over £135 before we will ship it to you.
You can read the rules imposed by the UK Government here.
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International Shipping
Treefrog Treasures ships worldwide on a daily basis. We offer free standard international shipping on all orders $450 and over, with the exception of some oversized items (these items are clearly marked in the relevant product page). If you want your order split into separate shipments that are valued at less than $450 or if your total order is less than $450 USD you will be charged actual shipping cost. We weigh and measure every product on our website to ensure our international shipping costs are accurate. If your order is under $450 you will be offered several shipping options at checkout with exact shipping costs. Parcels qualifying for free shipping will ship from Treefrog via the US Postal Service, UPS or FedEx, our choice.
*Choosing First Class International Shipping is at your own risk, if the package is lost we will not be able to replace for you.*
Starting January 5th, 2018 our international shipping policy will change to the following:
- Orders from $0 - $449 will be at cost
- Orders from $450 + will still ship for free *some items excluded
Please be aware of your countries customs regulations when placing your order, as any packages returned or refused by customs will need to be reshipped to you at your request with an additional shipping charge for the re-shipment, that includes any orders that qualified for free shipping.
International Taxes, VAT and Fees - International customers are not charged 8.125% Minnesota sales tax since they are not Minnesota residents.
We ship to countries all over the world and each has its own import duties, VATs etc. If your country charges import duties or VAT or an additional delivery fee on your shipment that fee is between you and your government. We only charge the shipping cost due the US postal system to deliver to the address you provide and do not collect any fees, import duties or VATs for any country. If you have questions regarding what VATs or fees your country might collect please contact your local government body.
Special Notes:
- If the Customs Agents in your Country seize your order we are not liable for replacing the order. Please contact your local agency about this issue. Once the order leaves US soil we cannot intervene or retrieve packages.
- If your country rejects a shipment, you will be charged the cost to re-ship the order to you. We have already paid to ship it to you once.
International Customs Forms - We fill out all the necessary customs forms thoroughly and accurately and include all extra invoices and paperwork to assist your package in clearing customs as quickly as possible.
Please do not ask us to mark lower values or state that we are sending you ‘used goods’ or ‘gifts’. We will not falsify customs documents (No matter how much we like you or how great a customer you are!). The value on the customs form must match the value on your invoice. The goods will be identified as ‘merchandise’ and we will not mark them as ‘gifts’.
**If you are using a third-party shipping company to repackage and forward goods to you overseas, we are not liable for any damages or lost mail caused by the Third Party Shipper you have chose. You will need to contact them in order to resolve packages they lose. We will not replace or refund any products that arrive to your International location via another shipper.**
This includes having friends and family carrying items in their baggage overseas.**
If your order contains Pre-orders or Back-orders click here.
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